VigorHorse Official Website › Refund policy
Refund policyThe VigorHorse Refund Policy
Ring the order desk with your order ID inside 60 days of purchase, ask for the return address before posting anything, put your name and order ID inside the box, and send it with tracking at your own cost. Processing takes three to five business days once it lands, then five to ten more on the card.
Five steps, three addresses, four waits, and what the policy does not do.
The VigorHorse refund process, step by step
Five steps, and the one people skip.
Call the order desk with your order ID
The number is on the order email and in the footer here. The label's own distributor line is a different desk and cannot see an order placed through this website.
Ask for the return address before you post anything
An unannounced parcel can be refused, and the address on the jar is not the returns address.
Put your full name, email and order ID inside the box
A box with no name in it is the commonest reason a refund stalls.
Post it with tracking, at your own cost
Return postage is the buyer's. Keep the tracking number until the refund lands.
Expect 3–5 business days to process, then 5–10 on the card
Two separate waits, and the second one belongs to your bank rather than the desk.
The second step is the one that saves the most time and is skipped most often. A parcel that arrives at a warehouse with no authorisation attached can be refused at the door, and a refused parcel is a second round of postage before anything else happens.
What the desk will ask for on a VigorHorse refund call
Five details, all of them on one email.
Five things, and having them in front of you turns a long call into a short one. This is a checklist rather than a form: these pages are static files with nothing behind them, so nothing typed anywhere on this website reaches anybody.
| What they ask | Where to find it | Why they need it |
|---|---|---|
| The order ID | Top of the confirmation email | It identifies the order. A name and a card alone usually will not |
| The email address used at the checkout | The same email | It is the second key on the order record |
| Which pack you bought | The confirmation email, and the box | One, three or six jars changes what is being returned |
| The purchase date | The confirmation email, or the lid if you dated it | The 60 days run from it, so it decides eligibility |
| Roughly what happened | You | A reaction, a parcel problem and a change of mind are three different conversations |
The order desk is +1 (302) 200-3480, Mon–Fri 9:00am–5:00pm ET. Ask for the return address on the same call and write it down.
One habit is worth more than the other four together: quote the lot number if the question is about the jar rather than about the order. It is printed on the label, it names the production run, and the batch page sets out what it does and does not prove.
Where does a VigorHorse return go?
Three addresses, one of which takes parcels.
To the address the order desk gives you when the refund is authorised, not to the address printed on the jar. Those are two different organisations with two different jobs.
| Address | What it is | What to send there |
|---|---|---|
| 2 Hudson Place, Suite 400, Hoboken, NJ 07030, USA | The returns address this website holds | Guarantee parcels, once the desk has authorised one |
| 919 Third Avenue, Floor 11, New York, NY 10022, USA | The office of this desk | Letters, legal notices and press. Not jars |
| VigorHorse, Largo, FL 33773 | The distributor named under the panel on the jar | Nothing related to an order placed through this website |
Confirm the returns address on your own return authorisation before posting anything. An address that has changed since this page was written is the commonest reason a refund parcel goes astray.
The seller supplies the returns address as “2 Hudson Place, Suite 400, Hoboken, NY 07030”. Hoboken and the 07030 ZIP code are both in New Jersey, so this website prints the state as NJ. It is recorded here rather than corrected silently, and your own return authorisation is what governs.
What is eligible for a VigorHorse refund?
Six situations, and which of them the window covers.
| Situation | Covered? | What to do |
|---|---|---|
| Bought it, took it, did not get on with it | Yes, inside the window | Ring the desk with the order ID and follow the five steps |
| Opened jars, partly used | Yes | A guarantee on a supplement assumes it was taken |
| Bought six jars, want to return the unopened ones | Ask the desk | Packs are sold as one transaction, so the desk sets the terms for a partial return |
| Parcel damaged in transit | This is a replacement, not a refund | Photograph it at the door and ring the desk |
| Bought from a marketplace seller | Not by this window | That seller's own policy applies instead |
| Past day 60 | No | The window is fixed and this website cannot extend it |
The order desk confirms eligibility against the order record. Nothing on this page overrides the terms attached to your own purchase.
The fourth row is worth separating out because it is often misfiled as a refund. A damaged or spoiled parcel is a replacement conversation and it is usually faster, because nothing has to travel back before it is resolved.
How long a VigorHorse refund takes
Four stages, and who owns each one.
| Stage | Typical length | Who controls it |
|---|---|---|
| Authorisation call | One call | You and the order desk |
| Postage back | Whatever your carrier takes | You and the carrier |
| Processing once it lands | 3 to 5 business days | The seller's refund desk |
| Appearing on the card | 5 to 10 days | Your card issuer |
Two of the four stages belong to organisations neither you nor this desk controls, which is why a refund that feels slow usually is not stalled.
Keep two things until the money lands: the tracking number, and the date the desk told you the refund was released. Between them they answer every question that comes up in the last stage, and they turn a difficult call into a short one.
What the VigorHorse refund policy does not do
Five things the policy does not do, including the one it is most often mistaken for.
- It does not refund return postage. That cost is the buyer's and it is worth factoring in before ordering six jars.
- It does not extend for a parcel that arrived late. The window runs from the date of purchase, which is why dating the order email matters.
- It does not cover a purchase made anywhere other than the seller's own checkout.
- It does not reclaim the digital downloads, which stay with you.
- And it is not a statement about the product. A money-back guarantee is a commercial policy, not evidence that a formula works.
That last line is the reason this page ends here rather than with an argument. The 60 days are genuinely useful and they are the part of this offer this desk would defend; they still say nothing at all about what is in the jar, which is what the ingredients page is for.
There is one more thing a refund policy cannot do, and it is the reason this page exists in the shape it does. It cannot tell you in advance whether the jar will suit you, because nobody can: there is no trial of this gummy and the blend total is shared nine ways. What the policy can do is make finding out affordable, which is a smaller claim and a true one.
VigorHorse refund questions
How do I get a refund on VigorHorse?
Ring the order desk on +1 (302) 200-3480 with your order ID inside 60 days of purchase, and ask for the return address before posting anything.
Do I have to return the jars?
Yes, to the address the desk issues, with your name and order ID inside the box. A box with no name in it is the commonest reason a refund stalls.
Can I email a refund request instead of calling?
The order desk is the route that can see your order. The address on this website, [email protected], reaches the people who write these pages and cannot process a refund.
What if my parcel back gets lost?
The tracking number is what settles it. Without one there is no evidence the parcel was sent, which is why the fourth step asks for tracking rather than suggesting it.
Is the VigorHorse refund to my card or as credit?
To the card that paid. Store credit is not how this window works, and a replacement is only sent if you ask for one instead.
Sources cited on this VigorHorse refund page
One general reference, because a refund policy is a commercial document.
- National Center for Complementary and Integrative Health. Dietary and Herbal Supplements. https://www.nccih.nih.gov/health/dietary-and-herbal-supplements
Order VigorHorse knowing exactly how the window works
60 days from the date of purchase, five steps to use it, and the return address issued by the desk rather than printed on the jar.
One bottle $89 · six bottles $294 · 60-day money-back guarantee
Order VigorHorse On The Official WebsiteOne gummy a day · 30 per jar · lot VIG-26/GO-6654
